The Replacement Consultant is responsible for marketing and selling Pella products to homeowners and other individual purchasers for replacement projects. The Replacement Consultant provides design, product selection, and installation expertise to the customer and acts as project manager throughout the process. The Replacement Consultant must have the ability to maintain both a sales and operational success focus, as well as being driven by a strong focus on customer service and commitment to customer satisfaction.
This position is responsible for the profitable sales growth and delivering revenues at or above target for assigned products through obtaining a specification from Architectural firms within the designated region. Reporting to the Sales Manager/General Manager, this position works with the Pella Windows & Doors of Denver sales, marketing, operations and finance teams, customers, and other influencers to increase sales, market share and profitability.
The Service Manager will directly support the Sales Organization by performing the Purchasing and Service Coordination functions in IP-70 location. This position will directly supervise the Customer Care Supervisor and a team of Customer Care Coordinators and will provide oversight and support to PMT’s in our remote locations. The Service Manager will work hand-in-hand with Sales Reps and Operations Staff to ensure all customer needs are satisfied.
The Project Manager will be part the order fulfillment process for the Retail Replacement Sales Segment. This position will be responsible for the Order Verification Process including order entry and accuracy, developing and implementing efficiency objectives and evaluation criteria for all Fulfillment Team Members. A key component of success will be the clean installation performance of the team that results in high satisfaction from our homeowner customers.