Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Since 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Every Pella® Product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only could you notice a drop in your heating and cooling costs, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are each specifically designed and made-to-order for your home, meaning no two projects are identical. Our broad spectrum of products make it nearly impossible to discuss pricing without first understanding your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price after seeing the project site itself. To expedite the quoting process, your Pella® sales representative is armed with a computer and a portable printer so that they can give you all the quote information you’ll need—once the sales representative has been given the opportunity to consider the requirements of the task and matches them with your vision.
 
In addition to offering a wide range of high-grade products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, providing you with a chance to make the upgrades you want to while building great value into your Colorado Springs area home while you do it.


What should I use to clean my glass windows?

We advise that you clean them with a prepackaged vinegar-based cleaning solution or use an ammonia free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Apply the solution to a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella doors and windows. We require them to complete a carefully crafted set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty guidelines. We find the best Colorado Springs-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your local Pella branch provides services and support that “big box” stores can’t provide. Our specialty is selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your project will have the expertise of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Colorado Springs homeowners pick Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Every one of our high quality windows and doors are produced with care and serviced by Pella’s qualified Direct Sales Network. Unlike many of our competitors who sell exclusively through third-party channels, Pella has dedicated replacement window and doors stores across the United States and Canada. This unique way of conducting business gives Pella clients in Colorado Springs a warm, personal experience with the assistance of a local to Colorado Springs, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Colorado Springs, we appreciate the financial commitment you are making toward the purchase of new windows or doors. Because of that fact, it is a priority to ensure that each question you have about Pella’s window or door options, materials and energy-efficiency are answered.  As such, we suggest that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Colorado Springs’s in-home consultation is a critical first step to ensure your satisfaction and the most appropriate window or door products are selected for your Colorado Springs home and budget. As such, we ask that your visit is scheduled when all decision-makers (typically both homeowners) are able to join. Our aspiration is to provide you the best replacement windows and doors possible.

It is advised that you reserve up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your Colorado Springs home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency is best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.